Urbanise.com Annual Report 2019

11 Process of Strata Software implementation A straightforward implementation process was undertaken once Independent committed to the Urbanise Strata platform. The implementation process involved the creation of a client implementation team of staff with strata technical and sales skills, matched with Urbanise’s implementation specialists. The two teams met weekly via web link for information sharing and implementation status updates. Once system implementation came close to ‘go-live’, all staff members participated in a comprehensive Urbanise system training program. Outcomes The Urbanise Strata platform achieved five key outcomes for Independent. –– More efficient workflows allowing each manager to manage an increased number of units and spend more time working directly with each of their clients. –– Increased client communication through the ‘Community Wall’ concept. –– Enhanced internal business transparency and management reporting. –– Improved staff engagement and retention - the technology creating a more fulfilling role. –– Initiated technology as a sales tool - selling system benefits to the executive committees of both current and potential new clients.