Urbanise.com Annual Report 2019

10 Annual Report 2019 Urbanise.com Limited Case Study Independent first opened its doors in Canberra in 1958, under the name R.O Wellsmore, today operates from 9 local offices and employs over 150 staff. The strata business manages in excess of 500 buildings throughout the region, Independent is the ACT’s largest strata management company. Challenges that led to a partnership with Urbanise As strata living grows and the industry develops, Independent believes strata management will increasingly be about building client relationships, providing genuinely innovative ideas, offering true ‘value add’ and providing support in the development of harmonious strata communities. Independent sees technology as a key element in achieving these objectives. Having operated through its own proprietary system for several years, Independent observed the prevelance of cloud-based technologies in other business sectors and the efficiencies that could be achieved through the adoption of a cloud-based solution. is a multidisciplinary real estate brand providing a full range of property services in Canberra and the surrounding regions, including real estate project management, sales, property management and strata management services. Shifting to a cloud-based technology also aligned with Independent’s group policy of having state-of-the-art technology across the business to provide improved customer service. Independent were searching for a system that provided: –– Better internal solution for its staff. –– Highly engaging experience for its clients. –– Reduction in routine transactional work. –– Created time efficiencies to allow for a value-added personal service. Independent’s technology system requirements included: –– An efficient task management process. –– Rapid and extensive reporting. –– Provide Independent’s clients with a quality user experience through a state-of-the-art community portal, ideally with access via a phone app.